Updating the Legal Representative on Your Stripe Verification

Transferring bank account ownership in Zeffy involves updating the account representative information. This person should be an executive or senior manager with the authority to represent your organization and serve as the primary contact for the account.

Common Scenario: Nonprofit Leadership Transitions

This process is commonly used when leadership changes in your organization — for example, when a school PTO president who originally set up the Zeffy account steps down and a new president takes over. The new president needs to replace the former president's personal verification information (including the last 4 digits of their SSN) with their own.

When you remove the former representative and add the new one, the former representative's personal information — including their SSN — is removed from your organization's Stripe verification profile.

Steps to Add a New Account Representative

• Log into your Zeffy account

• Click on your name in the bottom left corner of your Zeffy dashboard

• Select "Settings" from the dropdown menu

• Under the Bank section, click on "Bank identity"

• Under "Management and ownership" click on "Add" next to "Add a different account representative" 

• Enter the new owner's information including:

  • First and last name

  • Email address

  • Job title

  • Address

  • Phone number

  • Last four digits of SSN

• Click on "Submit" (this will trigger an account verification)

• Upload an image of the new person's government-issued ID for verification

Steps to Remove the Former Account Representative

Once the new representative has been added and verified, you can remove the former representative:

• Under "Management and ownership" click on "Edit" next to the former account representative's name

• Scroll down, click "Remove as account representative" and confirm that you want to remove them

  

• Then, click "Remove person" at the bottom to officially delete the account representative